FAQ

What payment method do you accept?can i pay with my credit card?

At present ,we only accept paypal as our payment method.if you don’t have a paypal account,you will see a” pay as guest”option on  the checkout page,and just click it then you will be able to pay with your credit card or debit card without registering a paypal account.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world

Will i be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will my item ship?

If you order an in-stock item your order will ship within 12 hours.

How long will my order take to arrive?

Orders are shipped by USPS, which usually takes 3-7 working days after dispatch, but may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 1-2 working days, If not please contact us at support@myvole.com

Can i cancel my order?

As we will ship orders out in 12 hours,and once shipped out,we will not able to get packages back,so if you want to change or cancel an order please contact us within 10 hours. Please contact us at support@myvole.com or at the “contact us” tab on top our site.